Michael Wood

I am Michael, some call me Chappie. At TIP, I am the IT Infrastructure Intern and I find my team to be helpful, caring and hardworking. My placement has been quite a challenge but it has allowed me to demonstrate all the skills I’ve acquired at university and at previous jobs, putting them all into action! I have been involved in some quite important projects for the company which helped develop my leadership abilities and project management skills.

What attracted you to TIP Group?

What attracted me to TIP Group was the prospect of working with a dedicated network team at one of the largest trailer leasing companies in the world! I was also looking forward to improving my networking skills and learning the appropriate actions to implement whilst keeping business needs in careful consideration.

Describe your experience at TIP in three words:

Challenging, enjoyable and creative.

What projects have you been working on whilst on your placement?

Whilst on my placement, I’ve carried out Mediterranean, Nordic and Central remedial works. I also volunteered to become the Intern President and I have had the pleasure of organising calls and being the middleman between the interns and the wider TIP working force. To date, I’ve organised several calls with TIP members from different regions and work backgrounds; various work related topics have been discussed, such as task prioritisation and cyber security. I also plan and arrange special online events for the interns where they can get to know one another and have fun!

What have you learnt / developed since the start of your internship?

At TIP, I lead and manage multiple important projects and constantly monitor the infrastructure throughout the business, so since starting at TIP, I developed my project management skills. I also have had access to various monitoring and surveillance software to better maintain and monitor network errors experienced throughout the business. This allowed me to further develop my networking skills and enhance my problem solving skills immensely.

What is one thing that makes your day instantly better?

A cup of coffee.

What would your warning label say?

‘No volume button’.

What is your favourite movie?

Stepbrothers

 

About the Role

Role overview:

Assist the Networking, Mobility & Telecommunications teams and provide general support to end users. An opportunity to gain exposure to many aspects of each area working with many applications that will allow you to demonstrate and challenge your IT knowledge. 

 

Some of the responsibilities:

  • Being the IT contact for end-users throughout the UK and Europe, providing crucial end-user support, managing the administration of our Network, Telecoms and Mobility ServiceDesk L2 support queues  
  • Assist all functional department managers in their business-critical projects, including project design, deployments & change control  
  • Administration of the European Cisco Meraki wireless architecture  
  • Assist in the managing and configuring of the Samsung Mobile Tablet global stock  
  • Assist the team in developing new business-wide training, documentation, and communication strategies
  • Management of ticket queue(s) within the ticket management system, ServiceNow  
  • Responsibility in managing own stock room and storage unit  
  • Liaising with 3rd party companies for additional support and products  
  • Training and development in service and technical areas, including ITIL V4  
  • Multiple opportunities to identify and pitch potential projects to improve business processes  
  • Meet with other interns/colleagues as a member of the volunteer committee, to plan and organise quarterly business projects  
  • Participate in intern projects/meetings/events and assist in the recruitment of future replacement, managing the entire recruitment process from CV reviews to organising assessment day
  • Supporting and managing the production mobility estate (Mobiles & Tablets) across Europe and Canada – this includes new device rollout and deployments

 

What’s required:

  • Studying an degree in Computer Science or any other related course
  • Currently enrolled in the second year of the course
  • Have a good understanding of computer networking principals
  • Have knowledge or awareness of VoIP and Unified Communications technologies
  • Knowledge of Microsoft Office
  • Confident when working as part of a team or individually
  • High standard of verbal and written communication
  • Enthusiasm to learn
  • Show commitment and ownership
  • Ability to prioritise and work on multiple projects at any one time
  • Good standard of troubleshooting skills
  • Team player with good people skills
  • Customer and goal orientated
  • Self-motivated

 

Applications for this internship are now CLOSED; recruitment for 2024-2025 will commence in October 2023.