Privacy Policy

“Here at TIP, your privacy is just as important as our service.”

TIP Website Privacy Policy

TIP’s Website Privacy Policy was last updated on September 18th, 2018.

Your privacy is important to TIP. Therefore, we have a Privacy Policy, which describes how we collect, use, disclose, transfer and store your personal data. Please take a moment to discuss our privacy practices and let us know if you have questions.

The TIP Trailer Services Group of Companies (“TIP”) is made up of different legal entities. This Privacy Policy is issued on behalf of TIP, so when we mention TIP, we, us, or our in the Privacy Policy, we are referring to the relevant company in the TIP responsible for processing your personal data.

Personal data collection and use

Personal data is information that relates to an identified or identifiable natural person. It does not include anonymous data.

You may be asked to provide your personal data to contact TIP or any company affiliated with TIP. TIP and its partners can mutually exchange personal data and use it in accordance with this Privacy Policy. They may also combine your personal data with other information to offer and improve our products, services, materials and advertising in accordance with this Privacy Policy. You are not required to provide the personal data we asked for. If you choose not to do this, however, we cannot always offer you our products or services, answer any questions you may have or process your application.

The personal data collected by TIP

When you create a TIP ID, request a trade credit, purchase a product, download a software update, register for a course at a TIP store, apply for a vacant job position at TIP, contact us or participate in an online survey or use certain other services or website features, we may collect personal data of you.

TIP uses your personal data only for specific purposes. In the table below, you will find an overview of which personal data TIP collects from you, for which purposes we collect the data, on which legal grounds we process your personal data and how long we retain your personal data. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at dataprivacy@tip-group.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Purpose Personal data Legal ground Retention period
To keep you informed of new product announcements, software updates, and upcoming events from TIP. · Name

· E-mail address

· Phone number

· Country

 Your consent. Until you unsubscribe from the mailing list by updating your preferences.
To create, develop, operate, provide and improve our products, services, and advertising material, and to prevent loss and fraud. · Name

· Contact preferences

· IP-address

 For our legitimate interests, namely provision of administration and IT services, network security, to prevent fraud. 7 years
To confirm an identity, to identify users and to determine the appropriate services. · Name

· Email

· Phone

 For our legitimate interests, namely allowing customers to access customer facing electronic services. 7 years
To send important notifications, such as messages about purchases and changes to our terms and policy. · Name

· Email address

· Phone

· Country

 For our legitimate interests, namely for running our business, to keep our records updated and to respond to your questions and comments. 7 year after document has lost its notification value[i]
Auditing, data analysis and research to improve products, services and customer communication from TIP. · Name

· Email address

· Phone

· Country

 For our legitimate interests, namely to keep our website updated and relevant, to develop our business. Don’t automatically expire and deleted
To administer sweepstakes, contests or similar promotions, if you participate in such programs. · Name

· E-mail address

· Phone number

· Address

 For our legitimate interests, namely to study how customers use our products/services, to develop and grow our business. Until you unsubscribe from the mailing list by updating your preferences.
To process your application for a vacant job opening at TIP · Name

· Address

· Date of birth

· Gender

· Nationality

· E-mail address

· Phone number

· Curriculum vitae, including information on job history, education, interests, photo

 For our legitimate interests, namely to process job applications. Up to four weeks after your job application is finalized, unless you have given your consent to retain your personal data, in which case we may keep your personal data up to one year after your job application is finalized.
For security reasons, and to protect and defend our (or a third party’s) rights or property. · Name

· Address

· Email address

· Phone

· Country

· Footage obtained using one of our dashcams

 For our legitimate interests. For example, it is in our legitimate interests to use information we obtain using dashcams in relation to insurance claims. 12 month

To measure B2B use of our website, we use the services of Leadinfo, based in Rotterdam, The Netherlands. This service shows us company information based on the IP addresses of our website visitors. The visitors IP address is not stored after use. As a user of the Leadinfo service, we do not have access to these IP addresses.

Business owners who do not want their data to be made visible to Leadinfo users can block access to their company data through this link. Leadinfo users will no longer see whether these companies use their websites.		 your IP Address Your consent. Automatically deleted
       

Marketing

We may use your personal data to send you marketing communications on our products, services and offers that may be relevant for you. You will receive marketing communications from us only if you have given your consent thereto or purchased goods or services from us and, in each case, you have not opted out of receiving marketing communications.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at info@tip-group.com.

Integrity and retention of personal data

TIP takes appropriate efforts to keep your personal data accurate, complete and current. We will retain your personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted.

Disclosure to third parties

We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. To the extent that these third parties process your personal data on our behalf, we ensure that we have data processing agreements in place.

We may also release information when the release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. We may also disclose your information if we believe it is necessary or appropriate in the context of national security, law enforcement or other matters of public interest. In addition, we disclose your information if we determine that it is reasonably necessary to enforce our terms and conditions or protect our operations or users. Moreover, we may in a reorganization, merger or sale, transfer any personal information we collect to the third party.

How do we protect your personal data?

TIP takes the security of your personal data very seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Further, online Services from TIP such as the TIP Web Store and TIP Website or affiliated Web Store process your personal data securely during transmission with encryption such as TLS (Transport Layer Security). If your personal data is stored with TIP, we use computer systems with limited access in locations with physical security. TIP eServices data is stored in encrypted form, even if we have storage facilities of third parties.

If some TIP products, services or programs use messages or post on a TIP forum, a chat room, or on a social network, the personal data and the content you share may be visible to and can be read, collected or used by other users. You are responsible for the personal data you share in this regard. For example, your name and e-mail address displays in a forum post, which information is public. Be extremely careful when using these functions.

We communicate our privacy and security guidelines to all TIP employees and maintain strict privacy safeguards within the company to ensure the safety of your personal information.

Your rights

You have the following rights with regard to your personal data:

  • The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • The right to request to correct erroneous data. You may also supplement any incomplete data we have, taking into account the purposes of the processing.
  • The right to request deletion of your data if:
    • your personal data is no longer necessary for the purposes for which we collected or processed them;
    • you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists;
    • you object to the processing of your personal data and TIP does not have an overriding legitimate ground for processing;
    • your personal data is unlawfully processed; or
    • your personal data has to be deleted for compliance with a legal obligation.
  • The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
  • The right to restrict the processing of personal data, if:
    • the accuracy of your personal data is contested by you, for the period in which TIP has to verify the accuracy of the personal data;
    • the processing is unlawful and you oppose the deletion of your personal data and requests restriction; or
    • TIP no longer needs your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
    • you have objected to the processing, for the period in which TIP has to verify overriding legitimate grounds.
  • The right to data portability. You may requests us to receive the personal data that concern you. You may also request us to send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided to us, the processing is based on consent or necessary for the performance of a contract between you and us, and the processing is done by automated means.
  • The right to withdraw your consent if the processing of your personal data is based on your consent.

You can exercise your rights by submitting a request through dataprivacy@tip-group.com. TIP shall handle this request within one month after receiving the request, but we may extent this term with another two months.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Children

Children are not intended to be using or receiving TIP Technology Products or services. Therefore, we will not knowingly collect, use or disclose personal data from children under 16, or equivalent minimum in the relevant jurisdiction, without the explicit consent of the parent. If we discover that we have personal data of a child under 16, or equivalent minimum depending on the jurisdiction, without obtaining explicit parental consent, we will take the appropriate steps to delete this data as soon as possible. Children under 16, or equivalent minimum in the relevant jurisdiction, may not create a TIP ID.

Should a parent wish to exercise their rights with regard to the processing of personal data of their children by TIP, they can contact us at: dataprivacy@tip-group.com.

Storage of personal data

We may store your personal data outside the European Economic Area (EEA). To the extent that we transfer and store personal data to a third country that does not provide an adequate level of protection, we will implement appropriate safeguards to protect the personal data.

TIP abides by the CPVO system (Cross Border Privacy Rules) of the APEC (Asia- Pacific Economic Cooperation). The APEC CPVO-system provides guidance for organizations for the protection of personal data transferred between participating APEC economies.

Cookies and other technologies

The websites, online services, interactive applications, email messages, and advertisements from TIP may use cookies and other technologies such as pixel tags and web beacons. With these technologies, we can gain more insight into the behavior of users, see which parts of our websites are visited and measure the effectiveness of advertisements and web searches and increase.

Please find below an overview of the cookies and other technologies that TIP uses on its website and in its emails, together with the purpose of the cookies and other technologies and how long this data is retained:

Cookies Purpose Retention period
Analytic cookies As with most Internet services, certain information automatically collected and stored in log files. This includes IP addresses, browser type and language, Internet service, referral and exit pages and applications, operating system, date and time stamp, and clickstream data.

We use this information to understand and analyze trends, administer the site, track the movements of users on the site, our products and improve services and to gather demographic information about our users in general. TIP may use this information for its marketing and advertising services.

 Don’t automatically expire. But you can manage cookies by accept/ decline via browser settings
Performance cookies TIP and its partners also use cookies and other technologies to store personal data when you use our web sites, online services and apps. This data is used to make your experience with TIP more enjoyable and personal. If, for instance, knowing your first name lets us welcome you with a greeting on your next visit to the TIP Website or TIP Web Store. With knowledge of your country and language we can customize your online experience. If we know that someone has used your computer or device to buy a certain product or to use a particular service, we can better tailor our advertising and email messages to your interests. And according to your contact information, hardware IDs, and information about your computer or device, we can adapt your system to your needs, TIP eServices for you to set and provide the best customer service. Don’t automatically expire. But you can manage cookies by accept/ decline via browser settings
Tracking cookies TIP and its partners use cookies and other technologies in mobile advertising services to control how many times you see a given ad, in order to provide advertisements that are interesting to you and to measure the effectiveness of ads, but only if you have consented to these cookies. Don’t automatically expire. But you can manage cookies by accept/ decline via browser settings
Pixel tags In our emails, we sometimes use a click-through URL to content on the TIP website. When customers click one of these URLs, they are led through a separate web server to the destination page on our website. We track this click-through data to determine your interest in particular topics and measure the effectiveness of our customer communications. If you have any objections against this, you should ensure that you do not click text or graphic links in e-mail messages.

With pixel tags, we can e-mail messages in a readable format and you see if you open the e-mail. We may use this data to send or forward messages to customers.

 Don’t automatically expire. But you can manage cookies by accept/ decline via browser settings

If you wish to disable cookies, open your browser’s preferences and turn off cookies in the Privacy panel. On a mobile device, this option is typically available under Settings and the Cookies section. Your browser and mobile device may have different settings so please consult the manufacturer’s website for more information on disabling cookies. If you use another browser or device, contact the manufacturer of that device or browser for information on how to disable cookies. If you do not consent to the use of cookies or if cookies are disabled, some features on the TIP Web site may not be available or may not function properly.

Location Services

TIP and its partners and licensees may collect, use and share data on the precise location (including the real-time geographic location of your TIP Technology Product or device) of TIP products. If available, location services using GPS, Bluetooth and your IP address, along with crowd-sourced Wi-Fi hotspots and cell towers and other technologies are able to determine the location of your devices. Unless you give permission, this location data is collected anonymously in a form in which it is not possible to identify you personally and are used by TIP and our partners and licensees to provide and improve location products and services. For example, your device may share geographic location with the providers of programs when you subscribe to their location services.

Some location services, including those offered through TIP eServices will only work if your personal data is available. If you have consented to the collection of your location data, you can at any time withdraw your consent to the collection, use, transfer, processing, and use of location data by TIP and its partners and licensees from any location services.

Sites and services of third parties

Websites, products, applications and services of TIP may contain links to websites, products, and services from third parties. Our products and services may also use or offer products or services from third parties, such as a TIP Technology Product program from a third party. We do not control these third-party websites and are not responsible for their privacy policies. We recommend you to take notice of the privacy policies of these third parties.

Privacy Questions

If you have questions or concerns about TIP’s Privacy Policy or data processing or if you wish to complain about a possible breach of local privacy laws, please contact us. You can always call us on the phone number listed on the TIP homepage for your country.

Our full details are:

Name: TIP Trailer Services Management B.V.

Email: dataprivacy@tip-group.com

Postal address: De entree 33, Alpha Tower, 1101BH Amsterdam

All your complaints are investigated and answered as soon as possible if any.

You have the right to lodge a complaint with the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority, so please contact us in the first instance.

TIP’s Privacy Policy may be changed occasionally. If the policy is amended, a notice will be placed on our website.

[i] See e.g. Section 2:10 DCC, Section 3:15i DCC, Section 52 State Taxes Act